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Shared GroundR PRIVACY STATEMENT
1.0
Shared GroundR is a product of FRONT PORCH SOFTWARE, LLC which owns and operates the web site www.sharedground.com.
The following statement describes and explains FRONT PORCH
SOFTWARE’s consumer privacy practices for the Shared
Ground Web Site. In this policy, we describe what personal
information we collect on our site, how we use it, and your
options regarding information we may collect about you. If you
have questions about this policy, please feel free to contact us at:
FRONT PORCH SOFTWARE, LLC
6824 19th St. West #161
University Place, WA 98466
Phone: (253) 566-0155
Toll Free: (866) 468-6800
E-Mail: customercare@frontporchsoftware.com
We do update our policy from time to time, without notice, so
please check back periodically. All updates will be published at
this site.
As a leader in developing software designed to ease difficult
life situations involving children, FRONT PORCH SOFTWARE
understands your desire to protect your family’s personal
information.
1.1
Our Privacy Policy
FRONT PORCH SOFTWARE recognizes the importance and responsibility
of protecting the privacy of customers who use our products and
services. The company maintains strict customer information privacy
policies and uses state of the art technologies to safeguard
customer information and communications from unauthorized
intrusions.
FRONT PORCH SOFTWARE recognizes that the growth of online services,
including Internet services, has created additional privacy
concerns, particularly for consumers.
It is common practice and often a necessity for companies,
governments, or other organizations to collect customer identifiable
information in order to conduct business and offer services.
Some activities on the Internet follow very familiar patterns.
Consumers signing up to buy a product, for example, are
usually asked to provide name, address, telephone and
credit card numbers and other information that is typical when a
consumer orders a product or service. Similarly, business Web
sites may ask visitors to supply information about themselves,
particularly when information, services or merchandise are
requested, but often simply to be able to better target the
company's services to the customer's interests and requirements.
Disclosure: FRONT PORCH SOFTWARE, LLC will not
sell, trade, or disclose to third parties any customer
identifiable information derived from the registration for or
use of a FRONT PORCH SOFTWARE online service—including
customer names and addresses—without the consent of the
customer (except as required by subpoena, search warrant, or
other legal process or in the case of imminent physical harm to
the customer or others). When FRONT PORCH SOFTWARE uses other
agents, contractors or companies to perform services on its
behalf, FRONT PORCH SOFTWARE will ensure that the company
protects your customer identifiable information consistent with
this Policy.
If you choose to e-mail us or call us and provide personally
identifiable information about yourself, we will use this
information only to respond to your inquiry. We will not sell,
rent or otherwise disclose that information to third parties.
If you have any questions about our privacy practices, please
e-mail us at customercare@frontporchsoftware.com.
1.2
Information we collect and track - Volunteered Information
When you purchase something on our site, we collect personal
information from you including your billing address, credit card
number and the e-mail address to use for order confirmation.
This information is collected on Web pages using encryption
technology to help prevent any third party from intercepting the
information. Your credit card information is only used for
completing the purchase transaction and is retained only as
necessary for administration purposes.
For example:
- If you submit an order on-line with us, we will ask you for
information necessary to complete the transaction such as
your name, billing address, and credit card number.
- If you request technical support online, we will ask you
for information necessary to complete the transaction such
as your name, address, telephone number and information
about your computer hardware, software and the nature of
the problem you are experiencing.
You make the decision whether to proceed with any activity that
requests personal information. If you do not wish to provide the
requested information, however, you may not be able to complete
the transaction.
We may request other personal information when you register a
product, request a service, answer a survey, enter a contest,
correspond with us or engage in certain other activities on our
Web Site or via telephone. We use the information provided by our
customers to analyze product trends based on, for example,
geographic or demographic factors. This analysis helps us
improve the quality of our Web site and product mix.
1.3
How we use the information we collect and track
We use personally identifiable information in the following ways:
- To provide you with information about product upgrades, new products,
services, newsletters, informative emails, and research on future product
ideas or improvements;
- To assist us in creating content that is relevant to you;
- To provide you with special offers that may be of interest to you;
- To assist us in creating better products and services to meet your needs;
- To allow you to purchase and download products, obtain access to services or
otherwise engage in activities you select;
- To help you quickly find software, services or product information important to you.
1.4
With whom we may share your information
From time to time, FRONT PORCH SOFTWARE retains the services of
outside contractors to provide services for us. They may be
used to ship products, provide technical support, or handle
order processing. We require that these contractors keep the
personal information of customers secure and confidential.
We also require that these contractors use personal information
only on behalf of FRONT PORCH SOFTWARE and not share that
information with anyone at anytime.
Please be advised that in certain instances, it may be necessary
for FRONT PORCH SOFTWARE to disclose your personal information to
government officials or otherwise as required by our legal
obligations.
1.5
Choice/opt-out
FRONT PORCH SOFTWARE provides a number of ways for you
to ‘opt-out’ of receiving additional information
from us. We may offer you these choices at the time you give us
your information.
If you are on a Shared Ground/ FRONT PORCH SOFTWARE Web page that
requires personal information but does not offer communication
choices, or if you are registering a version of a product or
would like to change your preferences for information that
you have previously provided, please use one of the communication
channels at the bottom of this statement to notify us.
If you do not wish to continue receiving our email newsletters or
bulletins you can opt-out of receiving these communications
by replying to the e-mail and placing the word
“unsubscribe” in the subject line in the email.
1.6
International Information Practices
We have taken security measures, consistent with international
information practices, to protect your personal information.
These measures include technical and procedural steps to
protect your data from misuse, unauthorized access or
disclosure, loss, alteration, or destruction. Credit card
information is transmitted using secure socket layer (SSL)
encryption.
Security: FRONT PORCH SOFTWARE has
implemented technology and security features and strict
policy guidelines to safeguard the privacy of your customer
identifiable information from unauthorized access or
improper use, and we will continue to enhance our
security procedures as new technology becomes available.
E-mail Contents: The company will not read
or disclose to third parties private e-mail communications
that are transmitted using FRONT PORCH SOFTWARE services
except as required to operate the service or as otherwise
authorized by law.
Improper Conduct: FRONT PORCH SOFTWARE may
also use customer identifiable information to investigate
and help prevent potentially unlawful activity or activity
that threatens the network or otherwise violates the
customer agreement for that service.
1.7
Cookies
FRONT PORCH SOFTWARE may use cookies from time to time. A cookie
is a unique text file that a Web site can send to your browser
software. Cookies enable a Web site to tailor information
presented to you based on your browsing preferences. FRONT PORCH
SOFTWARE may use cookies to personalize your web pages, or to
remember you when you register for products or services. If you do
not want FRONT PORCH SOFTWARE to deploy cookies in your browser,
you can set your browser to reject cookies or to notify you
when a Web site tries to put a cookie in your browser software.
Rejecting cookies may affect your ability to use of some of the
products and/or services at our web site.
FRONT PORCH SOFTWARE may also use cookies to track your visit
to our Web site. While our Web servers may automatically log
your IP address, this information does not identify you and you
remain anonymous. We use this information only internally—we
never give away information about our users—to deliver the most
effective content to our visitors. Information from the cookies is
used to gauge page popularity, analyze traffic patterns on our
site and guide development of other improvements to our site.
In addition, on some Web sites, FRONT PORCH SOFTWARE and its
advertisers may use small bits of code
called "one-pixel gifs," or "clear gifs"
embedded in some Web pages, to make cookies more effective.
FRONT PORCH SOFTWARE will not associate the information these
software devices collect with your name or email address.
1.8
Domain Names, IP Addresses, and Browser Types
We may track domain names, IP addresses, and browser types from
people who visit our site. We use this information to track
aggregate traffic patterns throughout the Shared Ground Web site.
Such information is not correlated with any personal information.
1.9
Business Partners
At the Shared Ground Web site, there may be a number of links to
companies with whom we have a relationship. FRONT PORCH SOFTWARE
is not responsible for the privacy practices of our business
partners. We encourage you to read their privacy statements, as
they may differ from ours.
2.0
Updates to This Policy
As our Web site evolves over time or our data handling policies
change, we will update this privacy policy. Changes made to this
policy will be effective ten days following the posting of the new
policy on the Web site. If we make significant changes to our data
handling practices, we will make efforts to notify our active
customers in other reasonable ways that may include an
administrative email or other notice. This privacy policy will be
governed by the laws of the United States and the State of Washington.
© 2004 FRONT PORCH SOFTWARE, LLC. All rights reserved.
Last Updated: November 20, 2004
Additional Privacy Protections:
Children Using the Internet
FRONT PORCH SOFTWARE recognizes that children, including young
teens, may not be able to make informed choices about personal
information requested online.
Accordingly, FRONT PORCH SOFTWARE does not target children or
teenagers (younger than eighteen years of age) for collection of
information online. FRONT PORCH SOFTWARE does not solicit or
collect customer identifiable information targeted at children
and teenagers under eighteen and does not allow anyone else to
do so on any FRONT PORCH SOFTWARE Web site. In addition, the
editorial content of FRONT PORCH SOFTWARE Web sites designed
for children will not knowingly promote or link to any third
party Web site that collects customer identifiable information
unless that Web site publishes a privacy policy that is easily
accessible.
In addition, on all of its FRONT PORCH SOFTWARE Web sites,
FRONT PORCH SOFTWARE will encourage children to seek the
consent of their parents before providing any information
about themselves or their households to anyone on the Internet.
FRONT PORCH SOFTWARE encourages parents to take an active role
to protect the privacy and security of their children and to
prevent the inappropriate use of information about their children.
FRONT PORCH SOFTWARE supports the development of technologies that
help parents to control the collection and use of personal
information from children who use online services in their
households.
Finally, FRONT PORCH SOFTWARE complies with all Federal laws and
regulations, including the Children's Online Privacy Protection
Act (COPPA), which requires the consent of a parent or guardian
for the collection of personally identifiable information from
children under 13.
© 2004 FRONT PORCH SOFTWARE, LLC. All rights reserved.
Last Updated: November 20, 2004
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